Job Description

Summary

Hey Leaders - We're looking for one of the best! This is your chance to be the Service Department Manager at a market-leading store, located in one of the most vibrant, affordable, and bike-friendly cities in America. Northtowne Cycling + Fitness is an independent, well-established, high-paying, stable store with major lines and thousands of loyal, trusting customers. All of this equals serious fun and success - your dream job!

Northtowne is an award-winning store and has been Iowa's e-bike leader for a decade, so you get to play with the coolest tech in the hottest growth category. You'll interact with a full range of cycling clientele, from novice to elite-level cyclists. If you have a success-driven mindset and are detail-oriented with a heart for teaching and service, then this is the job for you.

Duties

• Lead and support the continued development of a highly effective and rewarded Service Team through training, experience and performance.
• Player/coach: The Service Manager is involved daily in bicycle service and assembly in addition to team coaching, management and development.
• Drive great customer care, quality, and productivity through service systems.
• Provide relationship-building customer service and education to all levels of riders.
• Be part of, and contribute to, the performance of an experienced leadership team and demonstrate commitment to our Vision, Mission and Values.

Requirements

• 3+ Years working experience required in bicycle service department leadership or as a lead bicycle technician with leadership development skills.
• Demonstrate knowledge, enthusiasm and energy for our industry, team and clients.
• Thrive in a dynamic, fast-paced environment supporting the sale and service of 1000's of bicycles annually.
• Ability to make decisions that develop, direct and align the team and our business.
• Utilize positive energy and a business-growth mindset.
• Ability to recognize talent and develop a high-functioning team
• Learning and applying leadership principles.
• Long-term, strategic career outlook.

Benefits

• Your input counts! You will have the opportunity to make a difference in how we serve our team and customers.
• Above industry average salary and benefits in a thriving, affordable, bikeable, family-friendly community
• Urban Singletrack, Nature Trails, Bike Lanes, Endless Gravel, Low-Traffic Rural roads & Mt. Trashmore
• Located a short drive from Minneapolis, Madison, Chicago, Des Moines, Omaha and St. Louis.
• Signing bonus and/or relocation allowance.
• Medical insurance allowance benefit, paid time off, paid holidays, simple IRA & commuter tax credit
• Off-season comp rewards for peak season hours and personal/department performance
• Rewarding, family-oriented work environment with generations of clients and a renowned cycling culture
• Did we mention your own personal demo bike?

About Us

Northtowne Cycling & Fitness is an award-winning store located in a place with small-town charm and big city convenience. Cedar Rapids, Iowa has extensive cycling infrastructure, affordable housing, great schools, 3 colleges and a cool, big-city vibe. Located just a few hours from many mid-west destination cities, it's the perfect place to settle into a fantastic career in the industry you love.

Job Tags

Holiday work, Full time, Work experience placement, Relocation package, Relocation bonus,

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