Job Description

This role is responsible for providing triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with low to high-risk conditions and for providing care to patients.

• Evaluates and assesses patients' health care needs based on patients signs and symptoms, utilizing established triage protocols and guidelines.
• Monitors and responds to triage calls in person or on the nurse phone line.
• Demonstrates critical thinking that results in good decision making and appropriate actions to obtain desired outcomes.
• Communicates and collaborates with the patient and patient's representatives and medical team to promote optimal and realistic goals and outcomes.
• Determines urgency and necessity of an appointment based on a clinical assessment of a patient's condition and history.
• Utilizes Access of hospital and laboratory systems with application of appropriate clinical information for the clinical care of the patient.
• Documents in the electronic health record (EHR), triage assessment, plan, implementation and evaluation, follow-up.
• Consults with physician regarding medication adjustments, and other patient issues which do not require an office appointment.
• Utilizes ability to understand and deliver results to patients.
• Utilizes approved prescription refill protocols to take action on patient requests for medication refill(s) as an agent of the provider.
• Prioritizes work tasks and completes tasks in a timely manner.
• Provides patient education regarding disease processes, therapies and health conditions.
• Reduces conflict and increase patient satisfaction whenever possible through timely response to patient calls.
• Administers medications and performs nursing procedures as ordered within the scope of practice.
• Maintains patient confidentiality of personal and medical information.
• Works closely with physicians and other clinicians as needed.

Qualifications:

• RN or LPN degree; On-the-job training in triage.
• Minimum three years of experience as RN/LPN; one to two years of telephone triage experience, preferably in medical practice setting. Gastroenterology preferred, but not required. Other Requirements: Current state RN/LPN license

Physical Demand s:

Light to Medium duty. 20-50 pounds, maximum lifting with frequent lift/carry up to 10-25 lbs. Requires standing for long periods while sitting for others. Repetitive hand/arm movements. This role involves direct patient contact.

Perks

• Monday - Friday Day Shift Only
• No Weekends, Nights, or Holidays
• Employer-Sponsored Short Term & Long Term Disability Insurance
• Employer-Sponsored Life Insurance
• Wellness Program

Benefits

• Medical, Dental, Vision
• Retirement Plan with employer contribution
• PTO & Paid Holidays

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