Job Description

THE GEORGE WASHINGTON UNIVERSITY HOSPITAL DESIGNATED A ‘BEST REGIONAL HOSPITAL’ BY U.S. NEWS & WORLD REPORT

Washington, D.C. – July 16, 2024 -- The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2024-2025 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital.  GW Hospital ranks 4th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.

GW Hospital achieved "high performing" status in six specialty areas: Neurology and Neurosurgery; Orthopedics; Pulmonology and Lung Surgery; Gastroenterology and Gastrointestinal Surgery; Urology; and Geriatrics, along with receiving “high performing” designations for the following eight common procedure and condition areas: Heart Failure; Heart Attack; Kidney Failure; Leukemia, Lymphoma, and Myeloma; Prostate Cancer Surgery; Stroke; Hip Fracture; and Diabetes. Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average.

Additionally in 2024, GW Hospital received the American College of Cardiology’s National Cardiovascular Data Registry (NCDR) Chest Pain – Myocardial Infarction (MI) Registry Platinum Performance Achievement Award.

U.S. News and World Report named GW Hospital as a High Performing Hospital for Maternity Care (Uncomplicated Pregnancy) in 2024. This designation means that GW Hospital provides a high standard of care for patients with uncomplicated pregnancies. This designation is the highest award a hospital can earn for U.S. News' Best Hospitals for Maternity Care. 

"We are thrilled that GW Hospital’s commitment to providing the highest quality care to our patients has again been recognized by U.S. News & World Report," says Kimberly Russo, Chief Executive Officer of The George Washington University Hospital and UHS Group Vice President of the Washington, D.C. Region. " As an academic medical center, our multidisciplinary care teams are dedicated to outstanding clinical excellence, research, and education in order to achieve the best possible outcomes for our patients. This recognition by U.S. News & World Report, which places us within the top hospitals in the region, is a testament to the range of advanced services we offer and the expertise, specialized skills, and commitment of our entire care team. GW Hospital is dedicated to elevating healthcare in our community, across Washington, D.C. and the greater DMV area.”

To be ranked as a Best Regional Hospital, a hospital or healthcare system has to outperform its peers in procedures and conditions that U.S. News & World Report evaluates, including risk-adjusted survival, patient experience, level of nursing care and successfully returning patients home following discharge. The annual Best Hospitals rankings and ratings assist patients and their doctors in making informed healthcare decisions. 

Essential Duties and Responsibilities: 

T o perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).
• Ensure that all new patients are well prepared for their first visit.
• Review department schedules to ensure the appropriateness of scheduled appointments and backfill open slots.
• Routes calls or messages to appropriate clinical teams for proper triage.
• Schedules, coordinates, and reconciles all clinical in-person and telehealth appointments.
• Performs virtual and electronic patient registration and insurance verification. Including insurance prior authorization for patient treatment options.
• Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers in a manner effective to the delivery of services, patient care, education, and training.
• Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
• Perform all registrations for new patients and update the registration information for established patients.
• Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
• Meets with assigned providers and care team for schedule maintenance and collaborative care management.
• Ensures all documentation is present in both OTTR and CERNER for billing purposes.
• Manages patient encounters (both inpatient and outpatient) and creates recurring encounters for treatment patients.

• Bachelor’s degree preferred
• Knowledge of medical terminology or completion of a medical terminology course is desired.
• A minimum of 2 years’ experience in a medical/healthcare environment, such as a hospital, physician's office, ambulatory clinic, or healthcare call center. 
• Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required. 
• Demonstrated communication, organization and critical thinking skills
• Effective interpersonal and communication skills, a team player.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

Pay Transparency - To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience .”

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice: At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

• Demonstrated communication, organization and critical thinking skills Effective interpersonal and communication skills, a team player.

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