The position is responsible for managing and executing the Order Fulfillment process according to Customer’s Service Level Agreements, execute Purchase Orders and Logistics.
• Order Fulfillment
o Process customer orders through the ERP system
o Send Order acknowledgment and order confirmation within 24 hours
o Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements.
o Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements
o Capable of resolving escalated issues arising from operations and requiring coordination with other departments
o Ensure proper paperwork is sent to Customers prior delivery
o Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment
o Excellent proactive customer communication regarding order status through email and over phone
o Update Order Master in a daily basis
o Attend and contribute to production meetings daily.
o Service Level Agreements Metrics Management
• Logistics
o Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met
o Estimates load size for the order and obtains shipping quotes from freight companies
o Tracks all shipments and keeps delivery records on file and measure on time deliveries
o Review and approve invoices from carriers
• Purchasing
o Execute Purchase Orders based on PO requisitions from Planning, vendor requirements
Education
High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and/or Logistics (within the Chemical Industry a plus)
Preferred Experience / Skills
B.A. / B.S. Degree Preferred
APICS certification a plus
Microsoft Excel - Advanced
QuickBooks or any ERP experience a plus
MS Power BI experience a plus
Personable a must! - customer engagement is required
...This is a parttime remote position providing the opportunity to work from home. Skills Strong... ...organizational skills Proficient in data entry and typing Basic computer literacy including MS Office Suite (Word Excel)...
Savan is seeking a Project Manager (PM) to join its Records Information Management (RIM) service line and actively participate in project execution, stakeholder management, and key business development activities. Our PMs play a critical role in projects by leading projects...
...Our agency client is seeking a Photographer for 60-80 headshots! This role is for one day on December 12, 2024. You will take photos onsite in the World Trade Center on Tuesday, December 12. You have all equipment and lighting necessary You have taken...
...Ascend is a multidisciplinary company that provides Speech, Occupational, and Physical therapy to children in the format that suits them best. We serve kids in a variety of setting such as home based, outpatient clinic and in our inclusion preschools. We offer mentorship...
...and Chinese is required for internal & external communications and engagement Role Overview: Seeking a seasoned Oracle ERP Functional Consultant with extensive experience in Oracle EBS. The ideal candidate should have strong knowledge of Oracle EBS applications,...