Jr. Network Voice Engineer
Location : On-Site, Orange, CA 92868 (Locals only)
Pay: $30/hr on Corp
Role Overview :
This role supports CHOC's transition from a traditional phone system to a Cisco cloud solution, with emphasis on Cisco Call Manager experience, Webex, and Talkdesk integration within a healthcare environment.
Key Skills :
- Cisco Call Manager experience (must-have)
- Familiarity with Cisco networking, voice, and Webex systems
- Experience with Talkdesk integration
- Healthcare industry experience is a plus
Primary Responsibilities :
- Provide Tier I support and solutions for Cisco and VoIP systems
- Support Cisco voice telephony systems across business units
- Manage and maintain Cisco Webex Calling Dedicated Instance (Communication Manager, IM & Presence, Unity Connection, Expressway, Emergency Responder)
- Integrate Cisco Webex Calling with hospital/clinical systems, including Local Gateway for on-prem phone systems
- Use Cisco Webex Control Hub for configuration, troubleshooting, and monitoring of Cisco UC applications
- Work within a setup with 4,000 Cisco phones, 2,030 analog phones, and over 30 remote clinics
Qualifications :
- 5+ years in Cisco communications and networking support
- Hands-on experience with Cisco UC Manager, Unity Connection, Expressway, and Emergency Responder
- Skills in call routing, QoS, device pools, signaling protocols, dial-peers, partition management
- Proficiency with protocols like H323, SIP, RTP, PRI, MGCP, TCP/IP, and VOIP technologies
- Experience with Cisco UCS servers, VMWare, and Cisco voice routers/gateways for SIP trunks and integrations
- Knowledge of Visio, SharePoint, ServiceNow, or similar tools
- CCNA or higher required; CCNP preferred (Voice or Collaboration specialization)
- Bachelor's in Computer Science, Engineering, or equivalent experience
Contact us: Sakshi G.
Call on : 8446547958 / 2040621091
Email: sakshi.highlaketechnology@gmail.com / hr@highlaketech.com
Job Type: Full-time
Pay: Up to $30.00 per hour
Security clearance:
Ability to Relocate:
Work Location: In person
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