Job Description

New Orleans Tours, Inc. is a local leader in the Motor Coach industry and has been in business for over 50 years.  We provide a wide range of passenger transportation services including shuttle service, crew transports, group events, transportation management, and more locally and across the United States.  We pride ourselves on exceptional tenured drivers.

Business is running strong and we are looking for full-time and part-time drivers who are responsible and dedicated to doing the right thing providing excellent customer service and a safe driving record and drug-free.  Our full-time drivers earn $50,000 - $60,000 a year plus tips.  Drivers must have open availability for scheduling, as jobs may occur in the morning, afternoon, or evening hours throughout the week and weekend.

Qualifications/Education/Skills:

• Must have valid Louisiana CDL with Passenger endorsement
• Ability to operate a large size coach
• Minimum 2 years experience in Class B vehicle service
• Must be able to speak, read, and write English.  Must be able to perform basic math.
• Must be 23 years of age or older
• Ability to load and unload luggage and parcels 50 pounds

Job Purpose:

• Responsible for the safe and efficient operation of company vehicles
• Responsible for transporting passengers on company minis and coaches
• Serve as an ambassador to visitors of New Orleans
• Provide an overview of local culture, while providing information on other H.E. services

Job Standards: 

1 Customer Service

• Uphold a record of positive customer feedback
• Maintain a proven record of customer retention
• Assists passengers in loading and unloading of luggage and parcels
• Transports patrons to and from assigned destinations and assists them on and off the vehicle as required
• While working with passengers, refer all HE companies
• Able to adapt to customer needs
• Ability to make independent decisions regarding customer needs

2 Quality 

• Consistent knowledge of each assignment
• Reports any necessary maintenance work on vehicles
• Consistently performs pre-trip and post-trip inspections
• Maintain required log books
• Thorough completion of work orders
• Responsible for preparing and submitting required records and reports promptly
• Zero at-fault incidents and injuries
• (If applicable) Mentors, as appointed by the Operations Supervisor, newly hired drivers, during department orientation

 3 Professionalism

• Consistently punctual
• Consistent use of a time clock on workdays
• Follows all uniform guidelines and standards
• Maintains open communication with peers and leadership
• Provides constant communication between Operations Supervisors, dispatchers, and patrons

 4 Safety

• 100% attendance to annual training and safety meetings
• Upholds safety standards of the company
• Maintains a positive driver-point balance
• Timely reporting of all safety-related maintenance issues
• Follows company guidelines for reporting accidents 
  • o Timely reporting
  • o Accurate and thorough reporting

Work Environment and Physical Requirements:

• Inside/outside
• Luggage handling 50 pounds or more
• Long periods of sitting
• Nights/Weekends/Some overnight trips
• Must pass DOT Medical Exam and Drug Test (Pre-Employment, Post Accident and Random)

Hospitality Enterprises, Inc. offers competitive wages and a comprehensive benefits package.  EOE/DRUG-FREE WORKPLACE

 **It is not our practice to ask for personal information before our onboarding process.  We conduct in-person interviews with all of our candidates.  Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

 

Job Tags

Full time, Part time, Local area, Gangs, Night shift, Weekend work, Day shift, Afternoon shift,

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