Job Description

Position Accountabilities and Essential Functions:

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion for students, faculty and staff. This is a full-time temporary support staff position within the Financial Aid Office. The primary responsibilities are processing enrollment verifications for students receiving Michigan State Scholarships, including but not limited to the Michigan Reconnect and Community College Guarantee programs. This role involves detailed enrollment verification, compliance with federal and state regulations, and ensuring accurate and timely processing of financial aid adjustments. In addition, providing customer service at the front counter, phones, emails, performing data entry, and managing rosters for State of Michigan.

• Manage processing for Michigan Reconnect and Community College Guarantee scholarships to include enrollment verifications for students adjusting their academic plans.
• Process loans and any incoming documentation received from students and input into the Colleague system, including entering completed student loans on a student's award package.
• Communicate with students and academic advisors to resolve discrepancies and ensure compliance with scholarship requirements.
• Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations.
• Ensure all processing activities comply with relevant regulations and guidelines.
• Assist in the preparation for audits and reviews by internal and external agencies.
• Generate reports to track scholarship disbursements, adjustments, and compliance status.
• Collaborate with the Financial Aid team to streamline processes and improve service delivery.
• Serve as a liaison between the Financial Aid Office and other departments, including Admissions and Registrar's Office, to ensure coordinated efforts in student support.
• Provide high-quality customer service, ensuring students understand their financial aid packages and requirements.
• Participate in professional development opportunities to stay current with changes in financial aid regulations and best practices.
• Perform other duties as assigned by the Director of Financial Aid to support the mission and goals of the Financial Aid Office.

Required Qualifications:

• Associates Degree
• 1 – 3 years of position related experience
• Exemplary customer service skills, ability to communicate effectively
• Demonstrated proficiency with data entry

Application Deadline:

Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Status:

Full time, 2 Year Temporary position; Starting Salary $17.02 per hour: Commensurate with Qualifications and Experience

Open Until Filled: Yes

About Delta College

Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!

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